License management
How do the licenses / the number of employees work?
When you select a plan (e.g. Flex or All-in-One), you specify how many licenses you need. One license is valid for one employee and gives access to all training courses in the selected plan. You can book additional licenses at any time if required.
👉 You therefore need one license per employee who is to be trained.
The licenses are valid for 12 months and are automatically renewed if they are not cancelled beforehand.
- Beispiel: A company books the Flex plan with 50 licenses and selects the training areas of data protection and cyber security.
This means:- Up to 50 employees can receive a license.
- These 50 employees can take part in all data protection and cyber security training courses.
How do I add a license to an employee?
It's simple: automatically. A license is automatically added to employees when they are enrolled in their first course.
That means:
- Licenses are not issued if employees are only created.
- A license is only used with the first training registration.
- Regardless of how many training courses an employee is registered for, only one licence is required per employee.
Example:
- The company adds its first employee to the platform: John Doe. No licenses are required to create employees, which is why 50 licenses are still available.
- John Doe is then enrolled in his first training course, 'Data Protection.' Therefore, a license is automatically assigned to it. 49 licenses are now still available for other employees.
- John is then enrolled in the 'Cyber-Security' course. Since Max has already been assigned a license, nothing changes: 49 licenses are still available for other employees.
How can I increase/decrease my license quota?
Yes - you can make changes both during the free trial period and while you're on an active subscription.
1. During the free trial period
You can increase or decrease the number of licenses yourself directly in the platform as part of the upgrade to a paid subscription.
2. During an active subscription
- Increasing the number of licenses: You can book additional licenses directly in the training platform at any time. The change is effective immediately.
- Reducing the number of licenses: A reduction will only take effect during the next contract period. Please contact our support team about this: support@is-fox.de
Note: The contract period remains unaffected by changes to the license quota, plan or training areas.
Can licenses be removed or transferred?
Yes, licenses can be removed from employees as long as they have not yet been used. This is, for example, relevant when employees leave the company and new employees join the company.
When is a license considered 'used'?
- A license is 'available' if it has not yet been assigned to an employee.
- A license is considered 'unused' if it has been assigned to an employee but the employee has not started any course.
- A license is considered ‘used’ as soon as the respective employee has started at least one course. Once a license is ‘used’, it can no longer be transferred. At the end of the current term, a new term begins automatically (unless it has been canceled). From then on, all assigned licenses are again considered ‘unused’.